Shipping policy

Shipping Policy

Last Updated: September 28, 2026

At JAN’s Frozen Food, we aim to deliver frozen food products safely, efficiently, and in good condition. This Shipping Policy explains our order processing, payment, delivery, and customer responsibilities.

1. Advance Payment Required

Advance payment is required before an order can be confirmed and processed.

Orders will only be prepared for delivery after the required advance payment has been successfully received and verified by JAN’s Frozen Food.

2. Order Processing

Once payment has been confirmed, we will begin processing and preparing your order.

Processing time may vary depending on:

  • Product availability

  • Order quantity

  • Delivery location

  • Order volume

  • Public holidays or other operational circumstances

Customers will be contacted if there is a significant issue affecting their order.

3. Delivery Areas

JAN’s Frozen Food provides delivery to available service areas.

Delivery availability and charges may vary depending on the customer's location. Customers may contact us before placing an order to confirm whether delivery is available in their area.

4. Delivery Time

Estimated delivery times may be communicated when your order is confirmed.

Delivery times are estimates and may be affected by circumstances such as traffic, weather conditions, order volume, delivery availability, or other factors outside our reasonable control.

5. Delivery Charges

Shipping or delivery charges may vary depending on the customer's location, order size, and available delivery method.

Any applicable delivery charges will be communicated or displayed before the order is finalized.

6. Frozen Product Handling

Our products are temperature-sensitive and should be placed into appropriate frozen storage as soon as possible after delivery.

Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.

After successful delivery, JAN’s Frozen Food cannot be held responsible for melting, spoilage, deterioration, or loss of product quality caused by delayed refrigeration, improper storage, or incorrect handling by the customer.

7. Incorrect Delivery Information

Customers must provide complete and accurate information, including:

  • Full name

  • Active phone number

  • Complete delivery address

  • Relevant delivery instructions

JAN’s Frozen Food will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

Additional delivery charges may apply if another delivery attempt is required because incorrect information was provided or the customer was unavailable to receive the order.

8. Delayed or Failed Delivery

If a delivery is delayed, please contact us for assistance.

Frozen food is perishable and requires special handling. If a customer is unavailable to receive an order after dispatch, any refund, redelivery, or replacement will be handled according to the circumstances and our applicable policies.

9. Damaged or Incorrect Orders

Customers should inspect their order as soon as it is received.

If your order arrives damaged, spoiled, incomplete, or contains an incorrect product, please contact us promptly and provide:

  • Order details

  • Description of the issue

  • Clear photographs or videos of the product and packaging, where applicable

Eligible claims may result in a replacement or refund in accordance with our Return & Refund Policy.

10. Order Cancellation

Customers should contact us immediately if they need to cancel an order.

Cancellation may be possible if the order has not yet been processed, prepared, or dispatched. Once a frozen food order has been prepared or dispatched, cancellation and refund may be restricted due to the perishable nature of the products.

11. Contact Us

For questions regarding shipping, delivery, order status, or delivery areas, please contact:

JAN’s Frozen Food
Address: Ibrahim Street opposite To Army Flats Gulberg No 2 
Jan's Frozen Foods

Phone: 0334-9203000
Email: hanbalsimi@gmail.com

By placing an order with JAN’s Frozen Food, you acknowledge and agree to this Shipping Policy and understand the special delivery and storage requirements associated with frozen food products.