Terms of Service

Last Updated: September 28, 2026

Welcome to JAN’s Frozen Food. These Terms of Service govern your use of our store, website, and services and apply to all customers who place orders with us.

By accessing our store, placing an order, or purchasing our products, you agree to these Terms of Service.

1. About JAN’s Frozen Food

JAN’s Frozen Food provides frozen food products to customers. Product availability, pricing, delivery options, and other services may change from time to time.

2. Advance Payment Required

Advance payment is required before placing and confirming an order.

An order will only be considered confirmed once the required advance payment has been successfully received and verified by JAN’s Frozen Food.

Customers are responsible for checking their order details, including product selection, quantity, price, contact information, and delivery address, before making payment.

3. Orders & Acceptance

Submitting an order does not automatically guarantee acceptance.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including situations involving:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent transactions

• Incorrect or incomplete customer information

• Delivery limitations

• Other circumstances preventing us from fulfilling the order

If we cannot fulfill an order for which an eligible payment has already been received, we will provide an appropriate refund or alternative arrangement.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, quantities, and other information are accurate.

However, product packaging, appearance, size, weight, ingredients, or other characteristics may occasionally differ from images or descriptions displayed online.

Customers with specific dietary requirements, allergies, or ingredient concerns should review available product information and contact us before ordering where necessary.

5. Prices & Payments

All applicable prices will be displayed or communicated to the customer before order confirmation.

Customers must make the required advance payment through an accepted payment method before their order is confirmed.

We reserve the right to correct genuine pricing or listing errors before fulfilling an affected order.

6. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation may be possible if the order has not yet been processed, prepared, or dispatched.

Because frozen foods are perishable products, once an order has been prepared or dispatched, cancellation or refund may not be available except where required by applicable law or covered under our Return & Refund Policy.

7. Returns & Refunds

Due to food safety, hygiene, and the perishable nature of frozen products, we generally do not accept returns or exchanges after successful delivery.

Refunds or replacements may be considered if a product:

• Arrives damaged or spoiled

• Is incorrect

• Is missing from the order

• Has another verified issue for which JAN’s Frozen Food is responsible

All return and refund matters are subject to our Return & Refund Policy.

8. Delivery

Customers are responsible for providing complete and accurate delivery information.

Delivery times may vary depending on location, order volume, product availability, weather, traffic, and other circumstances beyond our reasonable control.

Customers should ensure that someone is available to receive frozen products at the provided delivery location.

9. Storage & Handling

Frozen food products require appropriate temperature-controlled storage.

Customers are responsible for properly storing products after successful delivery. JAN’s Frozen Food is not responsible for spoilage, melting, deterioration, or loss of quality caused by improper storage or handling after delivery.

10. Customer Responsibilities

By placing an order, you agree to:

• Provide accurate contact and delivery information.

• Make the required advance payment.

• Review your order before confirmation.

• Store frozen products appropriately after delivery.

• Use products according to any applicable storage, preparation, or usage instructions.

• Not misuse our website, services, or ordering system.

11. Intellectual Property

Our business name, branding, website content, graphics, photographs, product descriptions, and other original materials belonging to JAN’s Frozen Food may not be copied, reproduced, distributed, or commercially used without permission, except where permitted by applicable law.

12. Limitation of Liability

To the extent permitted by applicable law, JAN’s Frozen Food will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any rights or liabilities that cannot legally be excluded or limited.

13. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes in our products, services, policies, or legal requirements.

The latest version will apply from the date it is published or otherwise communicated.

14. Contact Information

For questions regarding these Terms of Service, orders, payments, or our products, please contact:

JAN’s Frozen Food
Address: Ibrahim Street opposite To Army Flats Gulberg No 2 
Jan's Frozen Foods
Phone: 0334-9203000
Email: hanbalsimi@gmail.com

By placing an order with JAN’s Frozen Food, you acknowledge that you have read and agreed to these Terms of Service, including our advance payment requirements and applicable Return & Refund Policy.